![]() We will of course readily comply with any court orders to turn data over to the appropriate party. When none of the above is an option, a court order is required to add another owner to the account. For security’s sake, permission must come from an address we have on file for a current account owner. If it’s a company address and another employee has access to the inbox, the person who receives the email can grant permission to add a new owner. Otherwise, we can also gladly reach out to any current account owners at the email addresses we have on file, and request permission to add an owner. ![]() The quickest route to add a new owner is often to contact a current account owner, and ask them to log in and add another owner right away from the Adminland section. If the account has been frozen due to non-payment for less than a week, we’ll be glad to thaw the account for a week or so, so people can access their work in the meantime. That means we’re unable to add new owners to the account without permission from a current account owner, communicated from the email address we have on file. Still, our obligation is to the current account owner(s). It happens - people switch jobs, get laid off, go on extended leave - the account owner(s) may be unavailable for any number of reasons. What happens when none of the current account owners are available? Please contact support if you’d like to remove the card from the account before you add a new owner with the intent of being removed as an owner yourself. When you designate someone else as an account owner, they will have the same power to add and remove other owners (including you) at any time.Īdding a new owner to the account (or being removed as an owner) does not remove the credit card from the account. We recommend designating other owners you trust, so that updates can be made to the account when you’re not available.Īn account owner can add or remove other owners from the Adminland section in the account.
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